Support & bug reports
Something broken, a mis-read receipt, a billing question, or an account you cannot get into.
Replies within 2 business days
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One address reaches all of us — pick the reason below so your message gets routed and answered by the right person.
Something broken, a mis-read receipt, a billing question, or an account you cannot get into.
Replies within 2 business days
Email us about thisAccess, correct, export or delete your data, or withdraw consent. Most of this is self-service in Settings › Privacy — email us if it is not.
Within 21 days
Email us about thisHarassment, an account you believe belongs to a minor, or content that breaches our standards. Put “child safety” in the subject and it jumps the queue.
Triaged within 24 hours, including weekends
Email us about thisLaw-enforcement and regulator requests (on official letterhead, citing the legal basis), media enquiries, and partnership proposals.
Replies within 5 business days
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